Please note, we are located in Tustin, California and our business hours are Tuesday-Friday from 10 AM - 5 PM PST.
The boutique is CLOSED Saturday - Monday. WE DO NOT SHIP THOSE DAYS. We are not available to respond to customer emails or phone calls on days we are closed. Please know we will get back to you as soon as we are back in. We look forward to assisting you!
Items are made to order. If you decide to cancel it and your order is ready to ship there will be a 15% RESTOCKING/HANDLING FEE DEDUCTED before a refund can be made.
Due to the custom, handmade nature of most of our products, we DO NOT accept any returns.
For all Exchanges, if there is a defect or incorrect nature of the item – you must be in contact with us within 7 days of receiving your product AND the item must be unworn/unused. If BOTH of these requirements are not met, we cannot be responsible for exchange of any item. If you are in contact with us within 7 days AND the item is not used/worn, we can then discuss your situation. This needs to be handled and the item returned to us within 30 days of receipt of your item. We DO NOT accept exchanges after 30 days.
If we are not able to issue you the exact item, we will offer store credit.
Some items are Final Sale, including all Customized Orders and any others as noted in the item description. These items are not eligible for our Exchange Policy.
Please note, with all of our products, you need to consider two timelines: PRODUCTION & SHIPPING.
Our products are all made to order and production time is up to 3 weeks, unless noted otherwise. When shipping internationally, please know that shipping time can take 3-4 weeks or more, after it leaves our boutique. We have no control over customs or international borders. However, we can tell you that we have a 99% success rate when shipping internationally. Please note that we are NOT responsible for duty taxes or any other shipping fees inferred by the buyer. We have shipped to over 50 countries with ease. Please be aware of your countries' individual rules, regulations and tariff/taxes before ordering. We have to abide by U.S. customs rules and regulations and have to declare all order values.
We can ship to virtually any address in the world.
When you place an order, we will estimate shipping dates and do our best to estimate a shipping timeline for you, based on the shipping option you choose. Keep in mind that Express shipping does NOT equal a RUSHED item.
These are 2 separate timelines you need to consider.
If you are in need of overnight/immediate shipping, please email us firstname.lastname@example.org and we will do our best to accommodate your needs.
Also take note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
Please plan ahead when scheduling photo sessions with the intention of the usage of our gowns, as we can not always guarantee exact delivery.
***If you have purchased your order with a DEAL or Discount of any sort, your Production, Shipping & Handling time may vary from the standard timelines above. Please see the DEAL & Discounts Page for more information.
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